Arlene Ades joined ICP in early 2006 and assumed the position of Executive Vice-President, Head of North American Sales after an 18-year career atop sales management at Pitney Bowes. Having achieved top sales awards for several years running, Ms. Ades brings with her a wealth of experience in strategic partner development, motivational speaking, product launches and forecasting. Ms. Ades' experience includes the management of Pitney Bowes' largest corporate accounts as a 'cradle to grave' manager of business organization. Being a very process-driven individual, Arlene has managed teams to higher performance levels and used her keen analytical capacity to help clients drive out non-value-added steps from their organizations. Her 'customer first' mantra is at the root of her decision-making tree and has been the cornerstone of success during her career.